Cocos Nucifera Oil ( Coconut Oil) Simmondsia Chinensis (Jojoba) Seed Oil Phthalate + Paraben free Fragrance

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Returns Eligibility:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Items that are damaged, altered, or not in their original condition may not be eligible for a refund or exchange.

Return Process:

1. Contact our customer service team at contact@jessiemmark.com to initiate the return process.
2. Pack the item securely in its original packaging along with any accessories or documentation that came with it.
3. Include a copy of the original purchase receipt or order confirmation email.
4. Ship the item back to us at the address provided by our customer service team.

Return Shipping:

• Customers are responsible for paying the shipping costs for returning the item to us.
• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Refund Processing:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If the return is approved, we will process the refund to the original method of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at contact@jessiemark.com

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at [contact email or phone number] to report the issue.
• We may require photographic evidence of the damage or defect before issuing a refund or exchange.

Non-Returnable Items:

• Certain items are non-returnable, including:

Questions or Concerns:

• If you have any questions or concerns regarding our refund/return policy, please don't hesitate to contact us at contact@jessiemark.com. We're here to assist you!

Thank you for shopping with us! We appreciate your business and value your satisfaction.

Shipping Policy

Thank you for choosing to shop with us! Below you'll find our shipping policy outlining how we handle the shipment of your orders.

Processing Time:

• We strive to process and ship out orders within 2-3 business days after the order is placed.
• Orders are processed and shipped during our regular business hours, Monday through Friday, excluding holidays.

Shipping Methods:

• We primarily ship our products via Canada Post or Stallion Express.
• You'll have the option to select your preferred shipping method during the checkout process.
• Please note that delivery times may vary depending on your location and the shipping method chosen.

Shipping Rates:

• You can view the shipping rates for your order during the checkout process before finalizing your purchase.

Order Tracking:

• Once your order has been shipped, you'll receive a shipping confirmation email containing a tracking number.
• You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

International Shipping:

• At this time, we only offer shipping within Canada + The US .
• We do not offer international shipping outside of Canada + The US.

Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete.
• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Delivery Issues:

• If you encounter any issues with the delivery of your order, please contact us at contact@jessiemark.com and we'll be happy to assist you.

Shipping Restrictions:

• Certain products may have shipping restrictions due to their size, weight, or content. Any such restrictions will be clearly stated on the product page.

Shipping Updates:

• We'll do our best to keep you informed of any delays or issues that may affect the shipping of your order.
• If there are any unexpected delays, we'll notify you via email or phone as soon as possible.

Questions or Concerns:

• If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at contact@jessiemark.com. We're here to help!

Thank you for shopping with us! We appreciate your business and hope you enjoy your purchase.